Convenient and efficient

Our Click and Collect service is provided free and means you can collect your online order from a convenient branch near you.  To choose this option select the Click and Collect button when making a purchase.

 

When will my order be ready

Once your order has been submitted you will receive an order confirmation.  When your order has been ‘picked ready for collection’ you will receive a ‘Ready for Collection’ email or call or SMS from the branch.  This is generally within 4 hours of us receiving your order depending on the time we receive your order and stock availability.  Give us a call if you want to check on the status of your order.

Our Click and Collect Counters are open for collections Monday to Friday 9:30am to 5pm and Saturday 9:30am to 1pm

Orders created Monday-Friday after 12 noon will be available for collection in branch the following day from 9:30am  Orders created during weekends will be available for collection in branch the following Monday from 9:30am.  We may have your orders ready earlier than 9:30am this but please call your Click and Collect branch first to confirm.

 

What you need to bring with you to collect your order

Orders may be collected from our Click and Collect counters in your selected branch during Monday to Friday 9:30am to 5pm and Saturday 9:30am to 1pm.  Please remember to bring along your email order confirmation, you payment card and suitable photographic identification such as your Driving Licence.  We will not release orders to courier companies or 3rd parties without the order confirmation and suitable identification.

 

What happens if you fail to collect your order

If your order has not been collected within 48 hours of receiving confirmation that your order is ready to collect, a member of our staff will be in contact.  We can only keep orders for 5 working days, after this time the stock will be re-allocated and the branch will be in contact to arrange a full refund. 

 

Restrictions on Click and Collect orders

You will not be able to split your order between delivery and click and collect, or split your order between more than 1 branch.  If you need to do this, you will have to do so on separate orders.

We do not provide a pay in store service, therefore your order must be paid for when you select the Click and Collect button, unless you are a credit account customer.

 We look forward to seeing you in a branch soon!