A: Once you've selected your items online, choose the 'Click & Collect' option. We'll prepare your order and notify you when it’s ready to be picked up from your chosen store. See more information on click and collect here.
Q: Is there a waiting period for 'Click & Collect'?
A: There could be a short waiting period depending on stock availability. We aim to have your order ready within 2 hours of purchase.
Deliveries
Q: What are the delivery options available?
A: We offer standard and express delivery. The delivery time for standard delivery is 3-5 business days, while express delivery aims to deliver your items within 1-2 business days.
Q: Can I track my delivery?
A: Yes, we will provide a tracking number via email once your order has been dispatched.
Returns
Q: What is your return policy?
A: You must return product within 14 days of the date of delivery. Read more information on our policy here
Q: Are there any exceptions to the return policy?
A: Certain items may not be eligible for returns. For specific details, please refer to our Return Policy page or contact our customer service.
Product and Order Enquiries
Q: How do I check the availability of a product?
A: Product availability can be checked online on the product page, or by contacting our customer service team here.
Q: Can I modify my order once it's been placed?
A: To amend your order, please contact our customer service team immediately. We'll do our best to accommodate your changes.