Returns & Refunds 

We hope you'll be pleased with your purchase. If you should change your mind and wish to return anything purchased from us we’ll be happy to refund the goods within 14 days of delivery, provided the return is made in accordance with the returns and refunds policy below:

How to Return a Product: 

Cancelling Your Order Before Dispatch

Cancelling Your Order After Dispatch, but Before Delivery

Returning Unwanted Items at Delivery

Returning Unwanted Items to an MP Moran Store

Returning Unwanted Items by Courier/Royal Mail

Please email [email protected] or call us on 01923 831 660 and you will be advised how to proceed. 

Reasons to Return:

  1. Surplus to requirements, ordered incorrect item or changed your mind.
  2. Product has a fault. 
  3. Product is damaged on delivery.

You must return product within 14 days of the date of delivery. 

Products Not Eligible For Refunds: 

  • Perishable products
  • PIR insulation boards, plaster-based products, and cementations goods
  • Products with a short shelf life or sell-by date
  • Made-to-measure or bespoke products and cut sheet materials
  • Mixed paints and liquids
  • Opened chemicals or liquids
  • Opened toilet seats
  • Opened sealed/sensitive electrical goods such as circuit boards
  • Opened boilers
  • Copper pipes where damage cannot be ruled out
  • Specially ordered products (for in-store customers only)
  • Direct deliveries from our suppliers to you (for in-store customers only)
  • Fitted or installed goods
  • Goods that have been inseparably mixed with other items after delivery

Once MP Moran receives your returned product, they will process your refund within 14 days. Refunds will be made to the original payment method.


If you have any questions about our return policy, Please email [email protected] or call us on 01923 831 660 and you will be advised how to proceed.