We hope you'll be pleased with your purchase. If you should change your mind and wish to return anything purchased from us we’ll be happy to refund the goods within 14 days of delivery, provided the return is made in accordance with the returns and refunds policy below:
How to Return a Product:
Cancelling Your Order Before Dispatch
You'll receive a full refund, including the delivery cost.
Bespoke or made-to-measure products cannot be cancelled.
Please Contact us at [email protected] or call 01923 831 660. We’ll guide you through the process.
Cancelling Your Order After Dispatch, but Before Delivery
If your order has been dispatched but not yet delivered, you can still cancel or reschedule.
You will incur the delivery cost to cover operating expenses.
Contact us at [email protected] or call 01923 831 686 for assistance.
Returning Unwanted Items at Delivery
If you're in the MP Moran green delivery zone, ask our driver to return any unwanted items during delivery.
For courier-delivered items, you can refuse them upon delivery.
Make sure to inform the driver and mark it on the paperwork for an efficient refund process.
Once we receive the goods, your refund (excluding delivery cost) will be processed within 14 days.
Returning Unwanted Items to an MP Moran Store
Visit one of our London or Hertfordshire stores with your proof of purchase and payment card.
Your refund will exclude the delivery cost if your products were delivered.
You may be asked to provide photographs of the items.
Wait for a returns reference number before sending your package to: Returns, Ref: [returns reference number] MP Moran & Sons Ltd, 1 Merchant Way, Watford WD25 8FA
You are responsible for the return shipping cost and should use a tracked delivery service.
Retain your proof of postage.
Once we receive the goods, your refund (excluding delivery cost) will be processed within 14 days.
Please email [email protected] or call us on 01923 831 660 and you will be advised how to proceed.
Reasons to Return:
Surplus to requirements, ordered incorrect item or changed your mind.
Product has a fault.
Product is damaged on delivery.
You must return product within 14 days of the date of delivery.
Products Not Eligible For Refunds:
Perishable products
PIR insulation boards, plaster-based products, and cementations goods
Products with a short shelf life or sell-by date
Made-to-measure or bespoke products and cut sheet materials
Mixed paints and liquids
Opened chemicals or liquids
Opened toilet seats
Opened sealed/sensitive electrical goods such as circuit boards